Refund policy

Returns & Refunds

Made-to-order apparel, printed by our production partner Printful. Last updated: July 2026.

Every item is printed after you order it. Your design is printed onto the blank specifically for you by Printful. Nothing is made in advance and nothing sits in a warehouse. That is what makes made-to-order sustainable, and it is also what shapes this policy: our returns terms follow Printful's, because Printful is who fulfils and stands behind each order.

Quick summary

Misprinted, damaged, or defective: free replacement or full refund — your choice
Wrong item received (wrong design, size, colour or product): free replacement or full refund
Report within: 30 days of delivery
Lost in transit: tell us within 30 days of the estimated delivery date
Change of mind / wrong size ordered: cannot be returned — the item was made for you
Return shipping on a valid claim: you never pay it

What we cover

If your order arrives with a fulfilment error, we replace it or refund it — your choice — at no cost to you:

Print defects — misaligned or blurred printing, colour errors, missing elements, ink smearing
Fabric defects — holes, tears, seam failures, or staining present on arrival
Transit damage — the item arrives crushed, wet, or torn in a way that affects the product
Wrong item — wrong design, size, colour, or product shipped to you

What we cannot accept

Because each item is custom-printed for your order, we cannot accept returns for change of mind, buyer's remorse, or ordering the wrong size. The item cannot be returned to stock or resold, and Printful does not accept these returns from us either — so we are not able to offer it. Please use the size guide on each product page before ordering, and if you are unsure, ask us first. We would rather answer a sizing question than have you receive something that does not fit.

Size exchanges

An exchange in a different size means a new item has to be printed, so it requires placing a new order. Contact us before reordering and we will tell you honestly whether we can help.

How to report a problem

Take photos. Photograph the defect, damage, or wrong item — a close-up and a full view. Keep the packaging.
Email us within 30 days. Send the photos and your order number to customersupport@ddsboston.com. Subject line: Order issue — Order #[your order number].
We review (24–48 business hours). We check the photos and order details and respond, Monday to Friday.
You choose: replacement or refund. Replacements are reprinted and shipped at no cost to you. Refunds go to your original payment method, typically within 10 business days of approval.

Do not ship anything back before contacting us. In most cases Printful does not require the item to be returned — photos are enough. We will tell you if a physical return is needed.

Incorrect or unclaimed addresses

If a parcel is returned because the delivery address was wrong or incomplete, or because it went unclaimed, reshipment is at the customer's cost. Please check your address carefully at checkout.

EU and UK customers

Under Article 16(c) of Directive 2011/83/EU, the statutory right of withdrawal does not generally apply to goods made to the consumer's specifications or clearly personalised, which includes made-to-order printed apparel. This does not affect your rights where an item is faulty, damaged, or not as described — those are covered above.